Plain-English summary. Use the site honestly, treat our tutors and materials with respect, pay your fees on time, and we will do our part to teach your child well. If something goes wrong, talk to us; most things are fixable.
1. Acceptance of terms
By using keatslearningacademy.ca or enrolling in Keats Monthly Membership, you agree to these Terms of Service (“Terms”). If you do not agree, please do not use the site or services. These Terms form a legal agreement between you and Keats Learning Academy (“Keats”, “we”, “us”).
2. Who can enrol
Keats Monthly Membership is for students from Kindergarten to Grade 12. Enrolment must be authorized by a parent or legal guardian, who is the contracting party for billing, scheduling and consent.
3. Our services
- Keats Monthly Membership: math and English tutoring, Kindergarten to Grade 12, in a shared private class with one tutor and one tutor assistant for every 4 to 6 students.
- The $34 Learning Plan Session and the written learning plan that comes with it.
- Use of Keats booklets in class and, where included, for practice at home.
- A written lesson note to parents after every class.
4. Booking, attendance, payment and cancellation
Our booking, attendance, payment and cancellation terms are on our Policies page. Where anything here differs, the Policies page applies.
5. Use of Keats booklets and materials
Our booklets, worksheets, lesson plans and learning plans are copyrighted intellectual property of Keats Learning Academy. They are licensed for personal, single-student use as part of an active enrolment. You may not:
- Photocopy, scan or redistribute Keats materials beyond the enrolled student.
- Post Keats materials publicly, including on file-sharing or homework-help platforms.
- Use Keats materials to train AI models or to sell tutoring services to third parties.
6. Code of conduct
We expect students, parents and tutors to treat each other with respect. We may suspend or end services in cases of:
- Harassment, discrimination or threatening behaviour.
- Repeated no-shows or non-payment.
- Misuse of Keats materials or facilities.
7. Career applications
Submitting an application through our Careers page does not create employment. Roles are filled at our discretion. Keats Learning Academy is an equal opportunity employer and does not discriminate on the basis of any protected characteristic under the BC Human Rights Code.
8. Site terms
- The site is provided “as is”. We work to keep it accurate, but cannot guarantee uninterrupted access.
- You agree not to scrape, reverse-engineer or interfere with the site or its services.
- External links are provided for convenience; we are not responsible for content on third-party sites.
- The Ask Keats assistant answers from Keats information and can make mistakes. For anything about your child, call (778) 488-0188.
9. Limitation of liability
To the maximum extent permitted by BC law, Keats’s total liability arising out of or related to these Terms or the services is limited to the fees you paid Keats in the three months before the event giving rise to the claim. Nothing in these Terms limits liability for fraud, gross negligence, or anything that cannot lawfully be limited.
10. Governing law
These Terms are governed by the laws of British Columbia and the federal laws of Canada that apply in BC. The courts of British Columbia have exclusive jurisdiction over any dispute arising from these Terms or our services.
11. Changes
We may update these Terms from time to time. Material changes will be posted here, with the “last updated” date refreshed. Continued use of the services after changes take effect means you accept the updated Terms.
12. Contact
Keats Learning Academy
103 - 1258 Lynn Valley Rd
North Vancouver, BC V7J 2A3
admin@keatslearningacademy.com